Help! My device is not working!
The Technology Department utilizes "Tech Tickets" to ensure that a simple process is available to staff and students who are having difficulties with their CCA device.
- When someone initiates a Tech Ticket, the Technology Department immediately receives notification that assistance is needed.
- All Tech Tickets are prioritized based on the timeline it will take to address the issue, factored with the extent of disruption to work flow that issue is causing for the staff and/or students.
- The staff or student submitting the Tech Ticket will receive a response that will include how their issue was resolved and/or instructions for when a Technician will be scheduling a repair session with them, as applicable.